Terms of Service

These Terms of Service govern your access to and use of Vocily, including our web application, APIs, voice-agent tools, embeddable widgets, call workflows, knowledge-base features, WhatsApp and messaging features, integrations, and related services. By creating an account, signing in, accessing Vocily, or using the service, you agree to these Terms.

If you are using Vocily on behalf of a company, organization, or other entity, you represent that you have authority to bind that entity to these Terms. In that case, "you" and "your" refer to both you and that entity.

Vocily may be offered in private beta, public beta, pre-launch, preview, or early-access form. During these periods, the service may change quickly, features may be incomplete, limits may change, and availability may be interrupted.

Beta and preview features are provided for evaluation and testing. We may modify, suspend, restrict, or discontinue beta features at any time, including before general availability.

You must provide accurate account information and keep your login credentials secure. You are responsible for all activity that occurs under your account and workspaces, including actions taken by your team members and users you invite.

You must promptly notify us if you believe your account, credentials, API keys, integrations, phone numbers, WhatsApp Business accounts, or workspace have been compromised.

Vocily provides tools for creating, configuring, testing, deploying, and monitoring AI agents across phone calls, web chat, WhatsApp and other messaging channels, voice widgets, and related workflows. Features may include agent prompts, voice configuration, phone numbers, inbound and outbound calls, batch campaigns, call history, transcripts, recordings, custom analysis, knowledge bases, API tools, transfer numbers, scheduling integrations, provider connections, and connecting a WhatsApp Business Account so an assistant can receive inbound messages and generate replies through your own number.

Vocily may rely on third-party infrastructure and service providers, including telephony providers, messaging platforms such as the WhatsApp Business Platform and Meta, AI model providers, speech-to-text providers, text-to-speech providers, cloud hosting providers, storage providers, analytics tools, email providers, and integration partners.

You are responsible for your agents, including their configuration, prompts, instructions, knowledge bases, uploaded documents, call scripts, variables, API tools, integrations, messages, disclosures, and behavior during live use.

You retain ownership of the content, data, prompts, files, documents, call lists, recipient information, integrations, and other materials you submit to Vocily. You grant Vocily the rights needed to host, process, transmit, display, analyze, and otherwise use that content solely to provide, secure, support, and improve the service as described in these Terms and our Privacy Policy.

Vocily may support inbound calls, outbound calls, test calls, web voice sessions, batch calling, call transfers, inbound WhatsApp conversations, and other voice and messaging workflows. These workflows may generate phone numbers, WhatsApp Business account and number details, call and message metadata, audio streams, recordings, transcripts, message content and media, summaries, tool calls, analysis results, status events, costs, and logs.

You are responsible for determining whether a call or message may be placed, sent, recorded, transcribed, analyzed, stored, or transferred. You must provide all notices and obtain all consents required by applicable law and platform policy before using Vocily for live calls, messaging, recordings, transcripts, or automated communication.

You are responsible for complying with all laws, rules, and industry requirements that apply to your use of Vocily, including telecom, privacy, data protection, call recording, consumer protection, marketing, anti-spam, do-not-call, DND, consent, artificial-intelligence disclosure, and sector-specific rules, as well as the policies of any messaging platform you connect, including the WhatsApp Business Messaging Policy and Meta's platform terms.

Depending on where you and your recipients are located, these may include TRAI and DND rules in India, TCPA and state call-recording laws in the United States, GDPR and ePrivacy rules in Europe, and other local telecom or privacy requirements. Vocily does not provide legal advice and does not determine whether your use case is lawful.

You may not use Vocily, or allow anyone else to use Vocily, for unlawful, harmful, abusive, or deceptive activity.

• Placing calls or sending messages without required consent or lawful basis.
• Ignoring do-not-call, DND, unsubscribe, opt-out, block, or suppression requests.
• Violating the policies of a connected messaging platform, including the WhatsApp Business Messaging Policy and Meta's platform terms.
• Impersonating a person, company, government body, emergency service, or healthcare provider without authorization.
• Misleading people into believing an AI agent is a human when disclosure is required or appropriate.
• Generating spam, phishing, scams, fraud, harassment, threats, hate, sexual exploitation, or other abusive content.
• Collecting sensitive personal information unless you have a lawful basis and appropriate safeguards.
• Uploading content or data you do not have rights to use.
• Attempting to bypass rate limits, security controls, provider policies, or usage restrictions.
• Using Vocily for emergency services, life-critical systems, or uses where failure could cause serious harm.

AI agents and model outputs may be inaccurate, incomplete, delayed, offensive, unsafe, or unsuitable for your intended use. Agents may misunderstand people, hallucinate facts, fail to follow instructions, or take unexpected actions.

You are responsible for testing agents before deployment, monitoring their performance, reviewing outputs where appropriate, and configuring guardrails, fallback flows, escalation paths, transfer numbers, and API-tool permissions suitable for your use case.

Vocily may allow you to connect third-party services such as telephony providers, messaging platforms such as the WhatsApp Business Platform, scheduling tools, custom APIs, websites, AI providers, storage providers, or other platforms. Your use of third-party services is governed by their own terms and privacy policies.

If you configure an agent to call an external API, book appointments, update records, transfer calls, send messages, send webhooks, or otherwise act in another system, you are responsible for the instructions, credentials, permissions, request payloads, and effects of those actions.

We use administrative, technical, and organizational measures designed to protect the service. However, no system is perfectly secure. You are responsible for securing your account, devices, credentials, API keys, provider tokens, and access to your workspaces.

You may not probe, scan, attack, reverse engineer, overload, or interfere with Vocily or its underlying systems except through a program we expressly authorize in writing.

Some features may be free during beta, trial, or promotional periods. We may later introduce paid plans, usage-based charges, call or message charges, provider pass-through costs, limits, or billing requirements.

If paid features are introduced, the applicable pricing, billing terms, taxes, renewal terms, cancellation terms, and refund rules will be presented before you incur paid charges or as otherwise required by law.

We may suspend or terminate access to Vocily if we believe you have violated these Terms, created legal or security risk, used the service abusively, failed to pay amounts due, or caused harm to Vocily, users, recipients, providers, or third parties.

You may stop using Vocily at any time. Termination does not affect rights or obligations that by their nature should survive, including payment obligations, confidentiality, ownership, disclaimers, limitations of liability, and compliance obligations.

We may add, change, restrict, or remove features, providers, models, integrations, limits, pricing, or workflows. We may perform maintenance or experience outages. We do not guarantee that Vocily will be uninterrupted, error-free, or available at all times.

Vocily is provided "as is" and "as available." To the fullest extent permitted by law, we disclaim all warranties, whether express, implied, statutory, or otherwise, including warranties of merchantability, fitness for a particular purpose, non-infringement, accuracy, availability, and security.

We do not warrant that AI outputs, transcripts, recordings, messages, summaries, analyses, call or message status, provider responses, or integration results will be accurate, complete, lawful, or suitable for your use case.

To the fullest extent permitted by law, Vocily will not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages, or for lost profits, lost revenue, lost data, business interruption, reputational harm, provider failures, telecom or messaging-platform failures, AI-output errors, or unauthorized access.

To the fullest extent permitted by law, our total liability for all claims relating to the service will not exceed the amounts you paid to Vocily for the service in the three months before the event giving rise to the claim, or INR 10,000 if you have not paid Vocily during that period.

You will defend, indemnify, and hold harmless Vocily from claims, losses, liabilities, damages, penalties, costs, and expenses arising from your use of the service, your agents, your Customer Content, your recipients, your integrations, your violation of these Terms, or your violation of applicable law, platform policy, or third-party rights.

We may update these Terms from time to time. If we make material changes, we will take reasonable steps to notify you, such as by updating the effective date, posting a notice, or sending an email. Your continued use of Vocily after changes become effective means you accept the updated Terms.

Questions about these Terms can be sent to founder@vocily.com.