Use case · Restaurants & cloud kitchens
Order capture, reservations, and follow-ups.
Vocily AI handles incoming order calls, reservation inquiries, and follow-ups — even when the kitchen is at peak.
The problem
Peak hours drop calls that should have been orders.
Friday 8:30pm: the kitchen is on fire, the host is at the door, and the phone rings. Most restaurants either let it ring or rush a half-listening order. Vocily AI picks up cleanly, takes the order in the caller's language, and pushes it to your POS before the hostess hangs up her current call.
Problem · Solution
The problem today
Friday 8:30pm: the kitchen is on fire, the host is at the door with a couple asking about a reservation, and the phone rings. The phone loses. Either the call rings out, or it gets picked up by someone half-listening — wrong modifier, wrong address, wrong delivery time. Cloud kitchens are worse off: no host, no walk-in distraction, just orders that need to land in the POS cleanly. Reservations book over the phone in seconds; misheard names and missed times turn into Saturday-night front-door disputes.
How Vocily AI handles it
Peak-hour phone pickup
Every order call gets answered cleanly — the host stays at the door, the kitchen stays in the kitchen, the call still gets the order.
Menu KB grounding
Items, modifiers, today's specials, allergen info — answered from your real menu file. No more 'is that available?' phone-back-and-forth.
POS write-back
Confirmed orders write directly to your POS through API tools — your kitchen ticket prints with the same data the caller said on the phone.
Reservation booking
Live table availability is read out and the reservation is held inside the call. SMS confirmation with location + time goes out automatically.
Post-meal outbound
Loyalty members or recent diners get an outbound follow-up call — feedback capture, repeat-order nudge, or reservation booking for an upcoming occasion.
Listen in
Order-take in Hindi on a busy Friday.
Hi, Spicebar — order ke liye call kar rahe hain?
Haan, ek butter chicken aur 4 naan.
Butter chicken full ya half? Plain naan ya butter naan?
Confirms modifiers
Full butter chicken, 2 butter naan and 2 plain.
Total ₹780, delivery 45 minutes mein. Address — Flat 7, Pine Street — sahi hai?
Haan.
Done. POS pe order chala diya. Confirmation SMS aayega.
POS write-back
How the conversation runs
Conversation, then action.
Step 01
Caller asks
Order, menu question, or reservation inquiry.
Step 02
Capture
Agent confirms items, modifiers, and delivery details.
Step 03
Write-back
Order writes to your POS through API tools.
Live POS sync
Step 04
Review
Owner reviews exceptions through execution records.
Common questions
What teams ask before they switch.
Through your POS's webhooks and REST API. The contract is simple: Vocily AI writes confirmed orders, modifier choices, delivery details, and reservation slots to the endpoint you provide. The specific POS isn't the constraint — the API surface is.