Phone-native voice agents
Let AI agents handle live phone conversations, browser voice sessions, and outbound calls from one consistent experience.
Outcome: Your team gets the same agent behavior across every conversation channel.
Learn more →Backed by
Vocily AI playground
Voice agents that feel present.
Capabilities
Built for real customer conversations.
Vocily AI brings voice agents, live transcripts, provider choice, scheduling, knowledge, and business actions into one production-ready workspace.
17+ Indian languages with code-mix
Hindi, English (Indian / US / UK), Bengali, Gujarati, Kannada, Malayalam, Marathi, Odia, Punjabi, Tamil, Telugu, Urdu, Assamese — plus Hinglish auto and Indian Multilingual auto.
Outcome: Mid-call language switching, per-language voice mapping, keyword boosting on your brand vocabulary.
Learn more →Inbound phone, on a real number
Number-to-agent routing, timezone-aware business hours, max-call-duration caps, and a configured fallback if anything goes wrong.
Outcome: India-ready via VoBiz, global via Twilio and Plivo. BYOC — bring your own carrier.
Learn more →Debug calls like code
Chronological event timeline, honest provider errors shown verbatim, per-call cost and latency breakdowns, KB hits inline in the transcript, and a tool-call inspector.
Outcome: Like a Sentry trace — but for voice calls.
Learn more →Provider switching
Choose the best speech, voice, and reasoning provider for each agent without redesigning your customer experience. Vendor retry plus automatic STT fallback if a provider hiccups.
Outcome: Optimize for language, latency, quality, and cost as your use case evolves.
Learn more →Scheduling inside the call
Let agents check availability, book meetings, reschedule calls, and confirm appointment details during the conversation.
Outcome: Customers get answers and bookings in the same call instead of being routed to another form.
Learn more →REST API, SDKs, webhooks
Trigger calls programmatically. Push call-lifecycle events to your backend with HMAC-signed webhooks. Python and TypeScript SDKs auto-generated by Fern.
Outcome: Plug Vocily AI into your stack like any modern API.
Learn more →Knowledge-aware agents
Ground answers in your own content — websites, PDFs, FAQs. Deterministic retrieval for exact-match Q&A; semantic for conceptual questions.
Outcome: When the KB returns nothing, the agent says 'I don't know' instead of inventing.
Learn more →Compliance primitives
Recording consent announcements, PII redaction, topic fencing, and hallucination guardrails. Concrete levers your compliance team operates.
Outcome: We don't claim regulator certification — we ship the artefacts and controls your team needs to satisfy yours.
Learn more →Provider routing
Choose the best provider for each part of the voice stack.
Vocily AI separates STT, LLM, TTS, and telephony so teams can optimize quality, latency, language coverage, and cost independently.
Speech to text
DeepgramSarvam
Deepgram Nova and Sarvam Saaras with Indian language and codemix support.
Text to speech
CartesiaElevenLabsSarvamSmallest
Cartesia Sonic, ElevenLabs Turbo, Sarvam Bulbul, and Smallest Lightning voices.
Reasoning
OpenAIAzure OpenAI
GPT-4o mini, GPT-4o, and GPT-5.4 mini deployment routing.
Telephony
VobizExotelTwilio-ready
Workspace numbers, default outbound numbers, and provider-based call placement.
How it works
From agent config to completed execution.
Design the agent, connect the tools it needs, run live conversations, and review every outcome with transcript-level clarity.
01
Create an agent with its role, language, voice, conversation style, and escalation rules.
02
Connect calendars, phone numbers, business tools, and company knowledge so the agent can act with context.
03
Run live conversations across browser voice, chat, and outbound calling flows.
04
Review transcripts, recordings, costs, tool results, and follow-up actions after every conversation.
Architecture
A production voice stack with room to grow.
Vocily AI keeps workspaces, providers, realtime events, prompt variables, recordings, knowledge, tools, and pricing controls organized for production teams.
Agent layer
Define how each agent speaks, listens, escalates, and handles your customer journey.
Realtime layer
Stream voice, transcripts, assistant responses, and call status without waiting for call completion.
Workflow layer
Trigger the right business action before, during, and after a conversation.
Workspace layer
Keep teams, numbers, integrations, providers, and usage controls organized per workspace.
Developer-ready
An API your team can build against today.
Vocily AI ships a REST + realtime API right now. Place calls, run batches, attach knowledge, register your own tools, and stream every conversation event — without waiting for a future release.
Place calls over REST
Run outbound batches
Realtime event stream
Plug your APIs in as tools
Live call · 00:42
SpeakingCustomer
Can you tell me about my policy renewal?
Vocily AI agent
Sure — your policy renews on 21 June. Want me to renew it now?
Pricing
A real pricing conversation, not a generic table.
Voice cost depends on language, providers, channel mix, and call volume. We'll work out the right setup with you — and quote it in writing — before you commit to anything.
How pricing works at Vocily AI
Quoted to your setup, in writing.
Every pricing conversation is one-on-one and grounded in your actual call mix — channels, languages, providers, and volume. No surprise seat or feature fees. Pilot setups are available so you can validate before committing.
Use cases
One voice platform, multiple customer-facing jobs.
The same agent model can power sales calls, order verification, appointment booking, support intake, and website conversion flows.
Order verification
Confirm COD orders, collect corrections, and send results to your operations stack.
See the workflow →After every call
The conversation keeps moving after the line goes quiet.
Vocily AI turns the live call into a structured execution record your team can review, audit, and act on.
Transcript
Every customer and assistant turn is stored with live timing.
Recording
Audio and call status stay attached to the execution record.
Tool results
Bookings, lookups, transfers, and custom actions are visible after the call.
Follow-up
Your team can trigger automations from the final conversation outcome.
FAQ
Frequently asked.
Clear answers about how Vocily AI supports voice agents, calls, language coverage, business actions, and pricing.
Can Vocily AI handle both website chat and phone calls?
Yes. The same agent can support chat, browser voice, and outbound calls while keeping the conversation history consistent.
Which Indian languages are supported?
The voice config includes Hindi, Hinglish auto, Indian multilingual auto, Bengali, Gujarati, Kannada, Malayalam, Marathi, Odia, Punjabi, Tamil, Telugu, Urdu, Assamese, and Indian English profiles.
Is pricing fixed by plan or actual usage?
Vocily AI is designed around transparent usage. Cost can reflect the speech, voice, reasoning, and platform components selected for each agent.
Can agents trigger business systems?
Yes. Agents can collect information during calls, use connected business context, and trigger follow-up actions once a conversation ends.
Contact
Build your first production voice agent.
Tell us what you want your agent to handle. We'll help map the right call, provider, and workflow setup.
Talk to the Vocily AI team
Reach out through any channel. For demos, include your use case, target language, and call volume if you already know it.
Book a product walkthrough
We typically reply within 30 minutes during the day.