Platform · Outbound batches
Run outbound lists without losing control.
Turn a qualified recipient list into a controlled calling run. Track every recipient, pause when operations need a checkpoint, rerun failed calls intentionally, and export the results your team needs for follow-up.
Problem · Solution
The problem today
A list of calls becomes difficult to manage the moment it leaves a spreadsheet. Teams need to know who was called, who answered, which conversations failed, what the run cost, and which recipients require another attempt. Without recipient-level visibility, outbound automation creates more follow-up work than it removes.
How Vocily AI handles it
One status for every recipient
See who is queued, dialing, connected, completed, unreachable, skipped, or failed without reconstructing the run from separate logs.
Operational controls during the run
Start, pause, resume, and stop a batch when staffing, timing, or business conditions change.
Intentional retries
Create a focused rerun for failed recipients instead of automatically calling everyone again.
Cost and progress visibility
Compare estimated and actual cost while monitoring progress across the full recipient list.
Results ready for the next team
Export recipient-level outcomes so sales, collections, support, or operations can act on what happened.
Batch operations
From recipient list to actionable results.
A managed batch gives operations teams clear checkpoints before, during, and after an outbound run.
01
Recipient preparation
Start with a clean list and the context each call needs.
- Recipient list
- Prepare the customers, leads, or accounts included in the run.
- Call context
- Attach the information the agent needs for each conversation.
- Assigned agent
- Use the agent configured for the specific workflow and audience.
02
Run control
Keep operations in charge while calls are running.
- Start
- Launch the batch when the team and workflow are ready.
- Pause / resume
- Hold and continue the run without losing recipient state.
- Stop
- End the run when business conditions require it.
03
Live progress
Understand the run without waiting for completion.
- Progress
- See completed, pending, and failed recipients at a glance.
- Reachability
- Separate no-answer, busy, voicemail, and skipped outcomes.
- Cost
- Track estimated and actual spend for the batch.
04
Recipient outcomes
Keep every call tied to a clear recipient result.
- Call status
- See the final state for each recipient.
- Conversation result
- Review the outcome captured by the agent.
- Escalation
- Identify recipients whose conversations transferred to a human.
05
Focused reruns
Retry only where another attempt makes sense.
- Failed recipients
- Create a new run from calls that did not complete successfully.
- Clear separation
- Keep the retry run distinct from the original batch.
- Review first
- Let your team decide when another attempt is appropriate.
06
Reporting
Turn the run into a usable operating record.
- Summary
- Review completion, failure, reachability, and cost totals.
- Export
- Download recipient-level results for follow-up and reporting.
- Call review
- Open individual executions for transcript, recording, and outcome detail.
Common questions
What teams ask before they switch.
Yes. Operations teams can pause a running batch and resume it later without losing the status already captured for each recipient.
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